Case Study: ECI Software Solutions achieves high learner engagement and improved skill proficiency with Skillsoft Percipio

Small-but-Mighty Team Delivers Outsized Learning Program

ECI Software Solutions is a growing international provider of cloud-based business software (serving 24,000 customers and 2,000+ employees) that, after rapid growth and many acquisitions, needed to unify culture, onboard new hires, and close technical skills gaps. With a learning and development team of just three and no formal L&D function before 2020, the group faced the challenge of delivering scalable, technically robust training that could meet diverse stakeholder needs.

They selected Skillsoft Percipio for its user-friendly platform, comprehensive technical library, skill benchmarking, and customization, then launched blended initiatives—quarterly company-wide learning sessions, short-form monthly challenges, skill benchmarks, and custom journeys. The program drove strong engagement and measurable gains: 103% registered learner participation, a 91% application rate, 88% revisit rate, average proficiency of 77%, 70% of benchmark takers improving scores, and learners earning an average of seven badges.

ECI Software Solutions

Lisa Armstrong

Senior Director Global Learning and Development