Case Study: Sila Heating & Air Conditioning achieves rapid company-wide upskilling and measurable ROI with Skillsoft

Sila Heating & Air Conditioning - Customer Case Study

Sila Heating & Air Conditioning is a multi‑million dollar HVAC firm founded in 1989 with more than 200 employees across nine locations in the Northeast. With a mission of continuous improvement, Sila needed an industry‑focused, easy‑to‑use learning solution accessible on multiple devices that would let all employees complete training without losing billable hours and deliver a measurable ROI.

Using Skillsoft, Sila launched “Sila Academy,” a blended program built from Business, Leadership, Productivity and Compliance content aligned to three core competencies: Safety, Compliance, and Learning & Development. The company created a new‑manager library with recorded SME assets, enabled onboarding access for new hires, tracked required compliance training, and trained non‑skilled staff to build future talent—resulting in almost 3,000 course completions by 200 users in six months and improved engagement, retention and internal promotion.

Sila Heating & Air Conditioning

Elizabeth Whalen

Learning & Development Manager