Case Study: ServiceSource achieves cost savings and expanded training access with Skillsoft

ServiceSource - Customer Case Study

ServiceSource, a national nonprofit serving people with disabilities across 10 states and the District of Columbia, found its traditional training methods were inefficient and costly. The organization needed a more flexible, varied approach that could scale, reduce overhead, and better prepare staff to deliver consistent, high-quality support.

By adopting Skillsoft content in a blended learning model—online plus instructor-led—ServiceSource delivered training in customer service, computer and soft skills, and Lean processes, and completed mandatory annual courses. The program cut instructor, travel and staff-time costs, increased self-directed access and usage, and made professional development available to over 300 learners, supporting improved service delivery and client satisfaction.

ServiceSource

Blair Gershenson

Sr. Learning & Development Specialist