Case Study: Security Service Federal Credit Union reduces turnover and achieves 90% LMS adoption with Skillsoft

Security Service Federal Credit Union - Customer Case Study

Security Service Federal Credit Union (SSFCU), the largest credit union in Texas with 70 branches and 1,700 employees across Texas, Colorado and Utah, faced the challenge of training a geographically dispersed workforce on a complex portfolio of products and services. Inconsistent management practices and a costly 20% turnover rate prompted a reassessment of onboarding, leadership development and their learning management system.

SSFCU partnered with Skillsoft to build a formal learning strategy around four career paths and adopted Skillport, blending classroom courses with 24/7 eLearning and customized content (compliance, IT/Desktop videos, books, digital skills and SkillStudio modules). Within a month SSFCU recorded 9,000 log-ins and 3,000 course completions (over 90% employee usage) and realized a 2-percentage-point drop in turnover, saving about $300,000.

Security Service Federal Credit Union

Jim Dreher

Human Resources Manager, Leadership Development