Case Study: PetSmart doubles training completion rates and saves six figures with Skillsoft

Petsmart - Customer Case Study

PetSmart, the largest pet specialty retailer with 55,000 associates across 1,600+ stores, needed an easy-to-use professional development solution embedded in day-to-day work to support a widely dispersed workforce and evolving compliance requirements.

PetSmart deployed Skillsoft’s Business Skills, Leadership, and Compliance content—multimodal, values-mapped training covering project management, finance, marketing, communication, IT, and harassment prevention—paired with robust reporting. The rollout drove more than 2× the completion rate of the prior vendor, 17,000 pieces of content accessed in the first 12 months, an 80% completion rate on accessed content, and six-figure savings.

PetSmart

Mark Dompier

Director of Talent Management and Learning