Case Study: New Look achieves higher exam pass rates and significant cost savings with Skillsoft

New Look - Customer Case Study

New Look is a global fashion retailer with over 20,000 employees and online delivery to around 120 countries. Facing rising IT training demand and declining feasibility of classroom instruction, the company needed a scalable, accessible and cost‑effective way to develop technical and project management talent across its international teams.

New Look adopted Skillsoft’s IT and certification courseware, Virtual Practice Labs and Desktop videos to prepare staff for PRINCE2, PMI Agile, CISSP and other qualifications, supported by direct communications to learners. The program delivered significant cost savings versus ILT, higher exam pass rates, broad uptake and cross‑training opportunities, and helped establish a formal succession process and ongoing career development.

New Look

Matt Board

PMO Manager