Case Study: Joy Global achieves near-100% license adoption and rapid on-the-job skill application with Skillsoft

Joy Global - Customer Case Study

Joy Global, a century-old leader in surface and underground mining equipment with about 10,000 employees in remote locations worldwide, needed a cost-efficient, scalable learning strategy to reach a dispersed, multi‑lingual workforce amid cyclical staffing levels. Its L&D team faced the challenge of delivering consistent professional development and training across locations with limited internal resources.

Partnering with Skillsoft, Joy Global implemented video, course and simulation content that is automatically updated multiple times per month and followed a four‑phase engagement framework to drive adoption and measure impact. The program achieved nearly 100% license utilization, added over 150 new users monthly (two‑thirds individual contributors), and 87% of users reported applying what they learned on the job within six weeks.

Joy Global

Scott Farley

Director of Learning and Development