Case Study: ITC Infotech achieves rapid digital learning adoption and higher course completions with Skillsoft

ITC Infotech - Customer Case Study

ITC Infotech, a global full‑service technology solutions provider with offices in 18 countries and client engagements in 35, needed to upskill a diverse workforce—especially onsite employees—across technical, behavioral, and process areas. The challenge was delivering consistent, engaging learning that appealed to varied demographics and moved beyond classroom‑only training.

Partnering with Skillsoft, ITC Infotech implemented a blended learning program combining eLearning with classroom sessions, promoted via intranet and on‑site communications, and encouraged a regular 1–2 hour weekly learning habit. A completion gate ensured eLearning preceded classroom activities, with role‑play and hybrid formats for behavioral and advanced skills. As a result, self‑driven learning and course completions rose significantly, and within two years digital learning accounted for 20% of total learning hours.

ITC Infotech

Sanjay Kumar

Chief Learning Officer