Case Study: Ferrero achieves rapid, global 24/7 on-demand blended learning with Skillsoft

Ferrero - Customer Case Study

The Ferrero Group, maker of Nutella, Tic Tac and Kinder and operating in more than 170 countries, faced a rapid shift to remote work while still migrating to a new LMS and a blended learning model. eLearning and virtual classroom use were low, and Ferrero needed to scale learning for a more diverse, fast-growing multinational workforce, help line managers shift from managing presence to performance, and capture retiring institutional knowledge.

Ferrero University partnered with Skillsoft’s Percipio platform, running a strong communications campaign and curated learning journeys to drive 24/7 on‑demand, blended learning inside the company firewall. By tracking learner behavior rather than just completions, the team quickly tailored content, boosted engagement, and scaled access—now supporting the organization with 12,000 Expert 2.0 licenses.

Ferrero

Mary Jo Anderson

Director