Case Study: ESP Global Services achieves cost-effective, high-engagement global learning with Skillsoft

ESP Global Services - Customer Case Study

ESP Global Services, a 250‑employee IT support and infrastructure provider operating permanently in 10 countries (with a broader workforce in 8 more), identified gaps in the training, tools and resources its people needed after its first employee engagement survey in 2015. The company needed a cost‑effective, global learning solution that supported multiple learning styles and gave all employees easy access to relevant courses and resources.

Skillsoft delivered a branded "ESP Learning" platform offering online courses, videos and books aligned to job roles, skills gaps and competencies, with mobile access and a 10% content swap to tailor libraries per team. In year one 150 learners made 2,397 accesses, completing 517 learning hours, with 83% of employees returning to resources and an estimated benefit‑to‑cost ratio of £8.21:£1.

ESP Global Services

Sarah Hunt

Human Resources Director