Case Study: DS Smith achieves 75% engagement and 89% learning application by centralizing global training with Skillsoft

DS Smith centralizes learning for its distributed workforce

DS Smith, a global packaging company with more than 30,000 employees, needed to centralize and expand learning for a widely distributed workforce. The company aimed to close technical skill gaps, upskill leaders and subject matter experts, and make training accessible across languages and varying proficiency levels.

Partnering with Skillsoft, DS Smith rolled out diverse tech and professional content (Microsoft Office certifications, IT and project management training), bespoke learning materials, and an AI-driven language/subtitle tool, supported by targeted communications. The program achieved strong outcomes—about 12,000 active learners from 15,000 with online access (75% engagement) and an 89% application rate—driving a measurable shift toward continuous learning across its global operations.

DS Smith

Ann-Louise Hancock

Group Head of Learning and Development