Case Study: Dialog Information Technology achieves high certification pass rates, cost‑effective training, and strong learner satisfaction with Skillsoft

Dialog Information Technology - Customer Case Study

Dialog Information Technology is a leading Australian IT services firm employing over 1,200 specialists across multiple cities. Facing the need to keep consultants’ technical and business-facing skills current in a fast-changing industry, Dialog needed a scalable, cost-effective way to deliver high-quality training and certification preparation.

Dialog launched Dialog Academy, a learning portal built on Skillsoft’s Skillport that combines Skillsoft’s IT and business courses with custom Dialog content. The program delivered strong outcomes: 75% of consultants and 80% of managers reported being satisfied or highly satisfied, 90% of consultants passed required certification exams after courses (100% pass rate among training participants), and per-user online pricing proved more economical than single face-to-face sessions.

Dialog Information Technology

John D’Hooghe

Group Manager Corporate Services