Case Study: CVS Health achieves stronger frontline skills and employee development with Skillsoft

CVS Health - Customer Case Study

CVS Health is a purpose-driven health care company that relies on local presence, digital channels, and engaged colleagues to deliver accessible, affordable, human-centered care. The organization faced the challenge of scaling learning and development so it genuinely improved day-to-day performance—especially at the frontline—while aligning individual growth with shifting business needs.

CVS partnered with Skillsoft to design curated learning journeys focused not just on knowledge but on applying new skills—“what to do” after learning. By meeting colleagues where they are with targeted, always-available content, the program increased engagement and made development more actionable, driving stronger frontline performance and better customer, member, and patient experiences.

CVS Health

Eileen Cooke

VP, Enterprise Learning