Case Study: CSC achieves 96% ITIL pass rate with Skillsoft's blended learning solution

CSC - Customer Case Study

CSC, a global IT services firm with 56,000 professionals serving clients worldwide, faced pressure from customers and prospects to demonstrate formal ITIL alignment. To meet this need they had to qualify and continuously train hundreds of staff across regions.

Skillsoft delivered a managed blended-learning program—nine eLearning modules plus blended-learning consultancy, virtual briefings, schedules to drive participation, and a rollout of Skillport—to boost access and completion. The program delivered strong results: an average 93% pass rate in EMEA (recent courses reaching 100%) and a 96% average after adoption in North America.

CSC

Robert Humphrey

EMEA Functional Learning & Development Manager