Case Study: Carrington Mortgage Services achieves 90% training completion and 3:1 ROI with Skillsoft

Carrington Mortgage Services - Customer Case Study

Carrington Holding Company, LLC, a diversified operator across single‑family real estate services, faced rapid growth, shifting regulations, and heightened industry scrutiny that made a new, scalable training solution essential. To justify an eLearning investment and accelerate consistent onboarding and compliance, Carrington partnered with Skillsoft to build a business case and deploy a centralized learning portal.

Working with Skillsoft’s learning strategist and Virtual Administration, Carrington launched the Carrington Education Portal on Skillport, beginning with mandatory compliance courses to drive adoption and adding a standardized onboarding program. Results included more than 11,500 hours of learning in one year, nearly 90% course completion rates, and an effective 3:1 return on investment (about $2.55 saved in classroom costs for every $1 spent).

Carrington Mortgage Services

John Cervantes

Recruiting Team Leader