Case Study: Mercy improves IT workforce upskilling with Skillsoft

Behind the Curtain of Healthcare Technology Training At Mercy

Mercy, a healthcare organization with large hospitals, community hospitals, and clinics across four states, needed a better way to keep its IT workforce current as technology changed rapidly. With 1,100 people across 11 organizational units, Mercy’s Technology Services team struggled to provide organized, ongoing training and career growth opportunities, and its existing course library was described as disorganized “spaghetti.”

Skillsoft helped Mercy organize its learning into technology journeys through its training content and platform, giving employees clearer paths for upskilling in areas like cloud development, app development, and storage management. This approach improved structure and direction for training at Mercy, supporting the organization’s goal of staying ahead of emerging technology trends and strengthening workforce capabilities.

Mercy

Stephanie Linde

Lead Technology Trainer