Case Study: Bank of Ireland Group achieves a 44% reduction in annual L&D investment and scales web-based learning to 40% with Skillsoft

Bank of Ireland Group - Customer Case Study

Bank of Ireland Group, a diversified financial services organisation operating in Ireland and the UK with about 12,000 employees, needed to tighten staff training, compliance and controls in response to stricter industry regulations. The bank wanted a broader, scalable and cost‑effective training model that could be used enterprise‑wide, delivered timely, and support career development.

With Skillsoft’s support the bank launched Learningzone, a 24/7 web‑based, self‑service L&D system and gateway curriculum backed by comprehensive reporting and tracking. The change cut annual L&D investment by 44%, drove web‑based learning from 1% to 40% over five years, and—despite a 14% headcount reduction in 2013—increased per‑person demand by nearly 20%.

Bank of Ireland Group

Eamonn Eaton

Head of Group Learning