Case Study: Arthur J. Gallagher & Co. achieves 192% ROI and streamlined Australia-wide training with Skillsoft

Arthur J. Gallagher & Co. - Customer Case Study

Arthur J. Gallagher & Co., a global risk management and insurance broking firm with more than 700 staff across 30+ Australian branches, struggled to deliver consistent, streamlined training nationwide. Brokers had difficulty meeting the annual 25-hour professional development requirement, 80% of leaders were dissatisfied with available content, and only 13% of employees found the existing LMS useful.

Skillsoft implemented clear learning pathways and rolled out its Skillport LMS with Business and Desktop Skills courseware and video content, giving all employees equal access to targeted learning. In the first six months the program delivered a 192% ROI, 889 hours of targeted learning (equivalent to 222 one‑day classroom sessions) and a 3% uplift in L&D engagement.

Arthur J. Gallagher & Co.

Jason Grieve

National Learning and Organization Development Manager