Case Study: Allianz Global Assistance achieves rapid eLearning adoption and high engagement with Skillsoft

Allianz Global Assistance - Customer Case Study

Allianz Global Assistance (AGA) is a global leader in travel insurance and assistance, serving more than 250 million customers and employing over 600 people in Australia and 10,500 worldwide. AGA’s learning was entirely facilitator-led, which made it difficult to scale training across diverse roles and locations; employees wanted more flexible, engaging ways to build industry knowledge and collaborate.

Skillsoft provided a dedicated team of learning experts and helped AGA launch T.I.M. (Training in Motion), an “edutainment” eLearning program aligned to business goals. The rollout drove rapid adoption—287 team members logged in within 48 hours—and sustained engagement with 2,000+ logins and 700+ course completions within six months.

Allianz Global Assistance

Jo Maddock

Learning and Development Manager