Case Study: a leading North American omnichannel sports retailer launches a tiered loyalty program with SkillNet Solutions

Leading North American Omnichannel Sports Licensed Retailer launches tiered loyalty across 1,000+ stores with Skillnet Solutions Inc

The customer, a leading North American omnichannel sports licensed retailer, sought to expand its existing loyalty program to offer more rewards and an elite level of access for its devoted customers. They partnered with SkillNet Solutions Inc to design and implement a new tiered loyalty program integrated with their existing Oracle Retail Customer Engagement and Xstore POS payment systems.

SkillNet Solutions Inc designed a comprehensive solution that extended the functionality of the Oracle Xstore POS, enabling store associates to sign up, upgrade, and manage memberships directly at the terminal. They also configured the Oracle Retail Customer Engagement application, established a migration process for existing members, and created new program rules. Following a successful pilot, the new loyalty program was smoothly deployed in over 1,000 stores, empowering sales associates to better serve and reward customers.