Case Study: a DTC retailer enables richer in-store shopping experiences with SkillNet Solutions Inc.

DTC Retailer enables in-store experiences in just a few months with Skillnet Solutions Inc

An online specialty retailer of outdoor gear, a DTC retailer, faced the challenge of transitioning to brick-and-mortar stores after decades as an online-only business. They needed to replace their homegrown POS system to provide store associates with the tools for a high-quality customer experience and required a solution without integration issues, along with managed support services. They partnered with SkillNet Solutions for an Oracle Xstore POS implementation.

SkillNet Solutions implemented Oracle Retail Xstore using an agile methodology and their StoreHub accelerator tool for seamless integration, hosting the solution on AWS. Their support team provided ongoing managed services. The result was an accelerated rollout that gave store associates mobile access to inventory and customer data, leading to improved service, an enhanced in-store experience, and increased customer satisfaction for the DTC retailer.