Case Study: a Canadian petrochemical company achieves touchless B2B order fulfillment with SkillNet Solutions Inc

Canadian Petrochemical Company Founded in 1954 cuts order processing costs and automates 30% of orders with Skillnet Solutions Inc

The customer, Canadian Petrochemical Company, a major petrochemical producer, faced a cumbersome and inefficient ordering process that required extensive manual intervention. This led to a poor customer experience, low portal adoption, and high processing costs. They engaged vendor Skillnet Solutions to leverage its SAP Commerce Cloud expertise to optimize the system and scale for a significant increase in demand.

Skillnet Solutions implemented a Touchless Order System on SAP Commerce Cloud to automate manual processes, enabling orders to flow directly into the backend ERP. The solution included platform upgrades and integrations. The results eliminated manual interventions, reduced order processing times and costs, increased portal usage, and delivered a seamless customer experience. Skillnet also provided post-completion support to ensure trouble-free operations.