Case Study: a jewelry retailer creates safe in-store customer journeys with SkillNet Solutions

a jewelry retailer enables safe shopping across 94 stores with Skillnet Solutions Inc

SkillNet Solutions Inc partnered with a jewelry retailer to address the challenge of ensuring a safe and seamless in-store customer experience while adhering to COVID-19 social distancing and occupancy guidelines. The client needed an elegant, brand-aligned solution to manage customer queues, moving away from their initial manual method of handing out paper numbers.

The solution designed by SkillNet Solutions was a new digital customer journey, developed as a cloud-native mobile application that leveraged the retailer's existing systems. This app allowed for easy communication with customers via text notifications about their queue status and wait times. The result was a socially distanced and safe in-store shopping experience for both customers and staff, with the new application requiring little to no training for store associates to use effectively.