Case Study: Qualia achieves a 30% increase in Customer Success productivity with Skilljar

Real Estate Software Firm Increases Customer Success Productivity by 30% with Customer Training Platform

Qualia, a fast-growing real estate enterprise software company, struggled to onboard customers efficiently because it had no formal training program—customer success managers were doing time-consuming one-on-one training and the company lacked metrics to track learning. To solve this, Qualia partnered with Skilljar to deploy a customer training platform that could scale onboarding and provide consistent, measurable education.

Skilljar implemented an SSO-protected, role-based training platform with built-in Salesforce integration and account-level performance tracking, enabling automated onboarding and tailored learning paths. Within the first week Qualia’s customer success productivity rose by about 30%, and within a month the program saw nearly 1,000 course registrations, 350 active students and 600+ hours of session time, freeing CS teams to focus on higher-value work.

Qualia

Adam Baratz

Vice President of Customer Success