Case Study: Paycor boosts customer retention with Skilljar

Paycor scales training with Skilljar and grows active students, course completions, and certificates exponentially

Paycor, a provider of Human Capital Management solutions, faced the challenge of scaling its customer training beyond an unsustainable model of live, onsite instruction. This manual process was costly, limited capacity, and left many customers without proper training, which threatened product adoption and customer retention. They needed a scalable learning platform and chose Skilljar to build the Paycor Training Hub.

By implementing Skilljar's customer-focused LMS, Paycor transitioned to a virtual-first training model hosting eLearnings, webinars, and live VILT. The solution included key integrations with Salesforce and Influitive, providing vital visibility into customer training activity for internal teams. The results were exponential growth in active students, courses completed, and certificates granted. Skilljar helped Paycor achieve higher customer retention rates, as data shows certified customers retain at a significantly higher rate than non-certified ones.

Paycor