Case Study: MasterControl boosts course completion and cuts support calls with Skilljar

How MasterControl Scaled Self-Serve Customer Education and Cut Onboarding Burden with Skilljar

MasterControl, a provider of compliance and quality management software for regulated industries, needed a more scalable way to deliver customer education. Its legacy LMS was inflexible, offered limited data, and could not support personalized learning paths, making it harder to help customers learn the product and reducing self-sufficiency.

MasterControl switched to Skilljar to build a customizable, data-driven learning platform with Salesforce integration, catalog pages, microlearning, and knowledge checks. The new program increased course completion rates by 52.5%, reduced support calls by 9%, and expanded training content to 12 languages.

MasterControl

Keith Gibson

VP of Product Education