Case Study: Entelo achieves 95% retention increase and 200% NPS improvement with Skilljar

Entelo Increases Customer Retention by 95% and Improves NPS by 200% with Skilljar

Entelo, a recruiting technology leader, needed to increase product adoption, customer retention, and satisfaction by better educating users on its recruitment automation platform. To scale training and engagement with live and recorded webinars and structured courses, Entelo partnered with Skilljar and implemented the Skilljar customer LMS.

Using Skilljar, Entelo launched Entelo Academy — including strategic offerings like a Diversity & Inclusion Workshop — and saw retention rise consistently over four quarters, achieving a 95% year‑over‑year increase in retention for Q1 2021 (the highest in the company’s 10‑year history) and a 200% improvement in average NPS (from “Good” to “World Class”); Skilljar’s analytics and support also streamlined content creation and reporting.

Entelo

Andre Boulais

VP of Customer Success