Case Study: Nintex achieves 150%+ higher ARR for trained customers and 34% fewer support cases with Skilljar

Digital Process Automation Leader Secures 150+% Higher ARR for Trained Customers and 34% Decrease in Support Cases

Nintex, the global leader in process management and automation, faced inconsistent customer and partner training—no standard curriculum, limited on-demand content, and poor visibility into training data—so they partnered with Skilljar to improve the student experience and gain reliable training analytics. The need was to reduce time-to-value, decrease support tickets and churn, and better support internal, partner, and customer learning.

Skilljar worked with Nintex to build Nintex Learning Central, an SSO-protected training platform with Salesforce integration, three domain-specific portals (internal, channel, customer), and on-demand/self-service content. As a result, Nintex saw 150+% higher annual recurring revenue among trained customers and a 34% reduction in support cases for accounts with five or more training activities, and the platform earned Skilljar’s Impact Award.

Nintex

Alistair Cloke

Senior Director of Customer Success Programs