Case Study: Paycor achieves scalable customer training growth and improved retention with Skilljar

Customer-focused LMS is key to increasing revenue retention and building community through certifications

Paycor, a Human Capital Management (HCM) software provider, faced a costly, manual, and unscalable instructor-led training model that left many customers unable to attend and customer-facing teams spending hours on support calls. To modernize and scale customer education, Paycor chose Skilljar’s customer-focused LMS to power the Paycor Training Hub and provide a single, integrated place for self-service courses, registration, and engagement tracking.

Using Skilljar, Paycor launched a virtual-first Training Hub (April 2020) with 100+ self-paced courses, eLearnings, recorded webinars, and integrations with Salesforce, Influitive, Okta/SSO, and Zoom; historical records were imported and Groups/certifications were used to build a certified community. The results were dramatic: active students grew from 2,428 to 36,970 (1,442.65%), course enrollments from 121 to 9,551 (7,793.39%), and 409 certificates granted—eliminating manual processes, improving reporting visibility, and increasing customer retention for certified users thanks to Skilljar.

Paycor

Ashley Kaster

Associate Manager