Case Study: Clever achieves a 25% reduction in support tickets and a 15-point NPS increase with Skilljar

Clever Cuts Number of Support Tickets by 25% and Increases NPS by 15 points with Skilljar

Clever, an EdTech company that provides K‑12 schools with a digital classroom, faced the challenge of delivering tailored onboarding, certification, and training to four distinct user groups (Teachers, School Admins/Tech Leads, District Admins, and App Partners). To scale customer education and reduce support friction, Clever partnered with Skilljar to create a single LMS-powered training hub: Clever Academy.

Using Skilljar, Clever launched Clever Academy with multi-level certifications, quick-start guides, video courses, product spotlights, and integrations (including Salesforce and Skilljar’s Data Connector into their data warehouse). The Skilljar-powered program has produced 142,568 course completions and 21,067 Clever Certified Champions, driven about a 25% drop in support tickets for engaged District Admins, yielded a 15‑point NPS increase among learners, and increased in-product feature adoption.

Clever

Blair Mishleau

Senior Customer Education Manager