Case Study: Asana Scales Customer Education and Boosts NPS with Skilljar

Asana grows monthly active learners 2.25x with Skilljar

Asana, a work management platform, faced the challenge of scaling repetitive customer training conducted by its Customer Success Managers and reducing the volume of questions to its support team. They needed to move beyond video conferencing and community forums to a centralized educational hub. To address this, Asana chose the Skilljar platform to build its Asana Academy.

Skilljar provided an easy-to-use LMS that centralized diverse learning resources into a single, accessible location for customers. The solution enabled Asana to track customer engagement and prove significant ROI. The results included a 2.25x year-over-year growth in monthly active learners and Net Promoter Scores that were 19 points higher for customers who engaged with training compared to those who did not.

Asana