Case Study: Alarm.com achieves monumental growth in partner education and engagement with Skilljar

Alarm.com Academy Leads to Monumental Growth in Partner Education and Engagement

Alarm.com, a provider of connected-property security and monitoring, needed to scale partner education beyond monthly in-person sessions and a limited LMS. Their Partner Education team sought a true partner to expand training types, launch a certification program, and boost partner engagement and product adoption—so Alarm.com evaluated multiple platforms and selected Skilljar to replace their previous LMS.

Skilljar implemented the Alarm.com Academy as a multi‑modal learning platform (virtual and in-person instructor‑led training, on‑demand courses, webinars, and certifications) with phased integrations and rapid rollout. Since switching to Skilljar, Alarm.com’s course catalog grew over 400%, there have been 440,000+ course registrations, 14,000 Alarm.com Certified Technicians, 1,216 new certifications (Mar–Oct 2022), an 80% year‑over‑year increase in techs maintaining certification, and measurable reductions in support interactions and increased product adoption using Skilljar’s reporting and Data Connector.

Alarm.com

Katie Bernal

Partner Education & Development Programs