Case Study: Royal Mail improves compliance training with Skillcast Serious Games

When leading UK delivery company Royal Mail were looking to further embed compliance within their business they chose a Skillcast gamification solution

Royal Mail, a leading UK delivery company, faced significant compliance challenges, including a multi-million pound fine, and needed to embed a stronger culture of ethics and integrity. They engaged Skillcast to create an engaging digital solution to train over 17,000 managers across 17 languages, moving beyond an ineffective and untrackable "tick box" training approach.

Skillcast implemented an online serious games platform featuring scenario-based learning that employees could access on their own devices. This solution led to a 281% increase in compliance communications, a 99.9% completion rate, and a £4 million reduction in a fine. The training also saved 1,500 business hours in its second year by personalizing content, demonstrating a major positive impact for Royal Mail.

Royal Mail

David Morris

Head of Compliance Training & Communication