Case Study: a major UK retail bank builds premier banking training with Skillcast

Bespoke Training for a Major UK Retail Bank

A major UK retail bank partnered with Skillcast to address the challenge of training employees for its new premier banking service. The bank needed to develop its staff's customer service, relationship management, and advisory skills while ensuring they understood the new brand values and customer proposition.

Skillcast developed a comprehensive, three-year internal qualification program. This solution included a high-impact introductory module and 70 technical training courses delivered via e-learning and face-to-face sessions. The program, which was delivered in five languages and accredited by City and Guilds, led to a significant increase in employee technical knowledge and skills, improved engagement with brand values, and increased staff retention.