Case Study: Solace Pediatric Home Healthcare reduces no-shows and streamlines scheduling with Skedulo

Solace Pediatric Home Healthcare - Customer Case Study

Solace Pediatric Home Healthcare, the largest provider of its kind in Colorado, needed a better way to match clinicians to patients, schedule appointments, and manage growing volumes of pediatric home-care visits. As referrals increased and manual email-based workflows became harder to manage, the team struggled with delayed responses, inconsistent processes, and limited visibility into staffing and demand. Skedulo was chosen to help Solace support its mobile workforce and improve care delivery.

With Skedulo and Salesforce, Solace centralized scheduling, improved real-time communication with families, and gave clinicians a mobile-friendly way to manage appointments and visit updates. The results were significant: Solace reduced patient no-shows by 84% in one quarter, cut administrative burden, and reduced clinician drive time between visits. Skedulo also gave the organization better data for recruiting and operational planning, helping Solace scale more effectively.

Solace Pediatric Home Healthcare

Darcie Peacock

Chief Executive Officer