Case Study: Furniture Bank doubles social impact with Skedulo

Skedulo helps Furniture Bank take the sharing economy to the next level

Furniture Bank is a Toronto-based charity that collects and delivers gently used furniture and household items to families in need. As their operation grew, they struggled to manage pickup and delivery trucks manually through Salesforce, with little real-time visibility into routes, driver communication, or the status of jobs in the field. Skedulo was brought in to help streamline scheduling and mobile workforce management.

By implementing Skedulo’s Salesforce-integrated mobile workforce scheduling solution, Furniture Bank gave schedulers, back-office staff, and executives better tools to manage field operations, communicate with drivers, and analyze performance in real time. The result was improved efficiency, stronger donor and customer satisfaction, and a reported doubling of their social impact—helping more families receive the furnishings they need to rebuild their lives.

Furniture Bank

Dan Kershaw

Executive Director