Case Study: Royal Society for the Blind doubles weekly appointments with Skedulo

Royal Society for the Blind - Customer Case Study

Royal Society for the Blind (RSB), an Australian not-for-profit supporting people who are blind or vision impaired, was under pressure to adapt to the National Disability Insurance Scheme (NDIS). Its teams were relying on Outlook calendars and Excel spreadsheets to manage scheduling, but the organization lacked accessible, integrated systems and timely data to support claims, workforce planning, and decision-making. RSB turned to Skedulo for a mobile workforce management solution.

Skedulo implemented a centralized scheduling approach integrated with RSB’s other systems, while also working closely with the organization on accessibility for blind and vision-impaired staff. The result was a 100% increase in weekly appointments per mobile worker, reduced scheduling time, and a 15% reduction in staff count through better workforce efficiency. RSB also gained improved data integrity, better visibility into productivity, and stronger support for claims and operational planning.

Royal Society for the Blind

Rebecca Rawlinson

Transformation Project Manager