Case Study: Reconnect Family Services improves scheduling and reduces errors with Skedulo

Reconnect NZ

Reconnect Family Services, a non-government organization supporting at-risk youth in New Zealand, faced significant inefficiencies in scheduling its caregivers and youth workers. Their legacy system relied on spreadsheets, timesheets, and phone calls, which was time-consuming, prone to human error, and made centralizing communications impossible. To overcome these challenges, they turned to vendor Skedulo for a scheduling automation solution.

By implementing the Skedulo platform, Reconnect streamlined its entire scheduling process. The solution enabled them to quickly assign the right caregiver to each appointment using skills-based tags, centralize all communications, and drastically reduce calls and emails. Skedulo helped Reconnect achieve major efficiencies, reducing error rates and cutting down processes that previously took weeks to just a couple of days, ensuring reliable support for their critical services.

Reconnect Family Services