Case Study: American Red Cross reduces resource underutilization with Skedulo

How the American Red Cross used Skedulo to unify their data from disparate systems to improve efficiencies and reduce the costs of managing their mobile trainers

American Red Cross, a nonprofit with a large health and safety training operation, was struggling to manage scheduling across disconnected systems. Its course data lived in an LMS, customer and contract information was split between Salesforce, legacy tools, and spreadsheets, and instructor availability was tracked through emails and shared calendars. With a mobile workforce of more than 1,250 trainers, the organization needed a more unified way to schedule resources at scale. Skedulo’s scheduling platform on Salesforce was selected to help solve this challenge.

Skedulo implemented a native Salesforce solution that integrated with the Red Cross’s LMS and CRM data to create a single system of record for customers, instructors, and training assignments. The result was a more automated and visible scheduling process that improved real-time capacity tracking. American Red Cross reduced instructor underutilization by 31%, lowered scheduling costs by 30%, and cut time to schedule by 43%.

American Red Cross

Joe Zito

Vice President of Information Technology