Case Study: Integrated Disability Support Services streamlines scheduling and saves time with Skedulo

How IDSS used Skedulo to overhaul their existing systems and has since saved the not-for-profit countless hours of precious time

Integrated Disability Support Services (IDSS), an Australian not-for-profit NDIS provider supporting people with disability across Queensland, was growing quickly and struggling with multiple ineffective scheduling platforms. With a large and expanding workforce, the team needed a reliable, scalable scheduling solution that could handle rostering, compliance, and audit requirements without adding administrative burden.

Skedulo implemented its scheduling platform to give IDSS better visibility into shifts, resources, and client information, while helping reduce overtime, double data entry, and compliance risks. The system’s mobile app and “Swimlanes” view improved day-to-day rostering and field operations, and the team reported noticeable improvements from day one, with Skedulo saving the not-for-profit countless hours of time and supporting continued growth across 260 staff and 465+ clients.

Integrated Disability Support Services

Kahli Olesan

Executive Director