Case Study: Hometree improves eNPS and scales appointment scheduling with Skedulo

Hometree - Customer Case Study

Hometree, a company that helps homeowners keep their homes warm, safe, and working, needed a better way to manage appointment scheduling for its large field network of more than 1,500 engineers. Before working with **Skedulo**, the team relied on manual processes and spreadsheets, making it difficult to track work efficiently and scale operations.

**Skedulo** implemented an intelligent mobile workforce management platform with automation features such as auto offer and job fields to streamline scheduling, capture key data, and support accurate back-end payments. The result was a leaner, more efficient operation with improved visibility and analytics, plus a noticeable increase in eNPS, showing that Hometree’s network became happier after adopting Skedulo.

Hometree

Olly Bowes

Head of Network Operations