Case Study: ECL Group Achieves Unified Mobile Workforce Management with Skedulo

ECL Group Takes on New Zealand’s Fuel Systems with Skedulo

ECL Group, a leading critical services company operating across Australia and New Zealand, needed a single way to manage scheduling, dispatch, field service, contractors, and offline work across six business units. With multiple disconnected systems in use, they were wasting time and money, and also wanted tighter integration with Salesforce, better invoicing and onboarding through service contracts, and improved visibility for customers and subcontractors. Skedulo was selected to help solve these mobile workforce management challenges.

Skedulo was added natively to ECL Group’s Salesforce CRM to unify scheduling, dispatch, and job tracking in one system, including support for contracted workers and offline mobile use. The implementation gave ECL Group real-time visibility into technician workloads and customer interactions, and enabled automated customer notifications and job records with forms converted to PDFs. Skedulo helped ECL Group manage around 23,000 inspections per year while reducing administration, improving transparency, and making schedulers and customers happier.

ECL Group

Dan Stewar

National Operations Manager