Case Study: Easterseals Northern California improves scheduling predictability with Skedulo

Easterseals Bay Area - Customer Case Study

Easterseals Northern California, a not-for-profit healthcare provider, was struggling with a manual scheduling process for its 400 mobile practitioners. Relying on spreadsheets, phone calls, and email, their team found it difficult to manage 6,000 monthly appointments, frequent cancellations, and reschedule requests, creating a heavy administrative burden. This outdated system was an obstacle to delivering their crucial services to children with autism and their families.

To solve this, Easterseals implemented Skedulo, a mobile workforce management solution built on Salesforce. Skedulo automated the complex scheduling, matching practitioners to cases based on skills and location while factoring in travel time. The results were significant, leading to a tremendous reduction in scheduler stress and a far more reliable process. Clients and their families experienced greater predictability and consistency in their care, and the scheduling team gained time to focus on process improvement instead of daily administrative grind.

Easterseals Bay Area

Jeff Hallett

Vice President of Product Management