Case Study: Connexin scales field operations and improves customer experience with Skedulo

Connexin - Customer Case Study

Connexin, a UK telecommunications company building smart city infrastructure, needed a scalable way to support its rapidly growing engineering workforce. The company was outgrowing its manual and Salesforce-based scheduling processes, which made it difficult to connect office and field teams, maintain customer service quality, and keep up with operational demand. Connexin turned to Skedulo and its field service scheduling platform to address these challenges.

With Skedulo, Connexin automated scheduling, improved real-time visibility into job progress, and enabled better handovers, photo capture, and API integration with its own CRM so customers could book jobs online. The result was stronger connectedness across teams, a better customer and employee experience, and the ability to scale: Connexin says it doubled its workforce in the last year and could not have managed that growth or maintained its service levels without Skedulo.

Connexin

Emily Halsey

Engineering Operations Manager