Case Study: CWPS saves time and money with Skedulo

Case Study: IT Scheduling and Dispatching For CWPS

CWPS, an IT services provider based in Washington, DC, was struggling with manual scheduling using spreadsheets and email. This led to missed appointments, client complaints, and inconsistent data. To solve this, they turned to Skedulo for a solution that would integrate natively with their Salesforce instance.

By implementing the Skedulo platform, CWPS automated its scheduling and dispatch processes. The solution integrated seamlessly with Salesforce, eliminating missed appointments and creating significant efficiency. This resulted in annual savings of approximately $170,000 by reclaiming 20-25 hours per week, which allowed senior engineers to be reassigned from routine field visits to higher-value work.

CWPS