Case Study: Virginia 811 streamlines Code 60 excavator alerts with Skapa Tech's ERMA mobile app

Virginia 811 streamlines Code 60 alerts with Skapa Tech

Virginia 811, which manages requests to identify underground utilities before excavation, faced challenges with systemic delays. These delays occurred when locators were prevented from marking utilities and had to submit rescheduling tickets, known as Code 60 requests. To streamline this process and reduce slowdowns, they partnered with vendor Skapa Tech.

Skapa Tech developed the Enhanced Response Management Application (ERMA) mobile app. The solution sends push notifications to excavators for Code 60 requests and allows both excavators and locators to manage and check the status of these tickets from their mobile devices. This opened a new channel of interaction between the two parties, helping excavators better manage ticket responses and reducing delays.

Virginia 811