Case Study: Center achieves proactive locate request management with Skapa Tech's predictive AI

Center reduces locate request delays with Skapa Tech

The customer, Center, faced the challenge of reactive schedule changes and project slowdowns because excavators lacked advance notice of potential delays in locating underground utilities. This created safety risks and hindered damage prevention efforts. To address this, they partnered with Skapa Tech, which developed an AI-powered ticket prediction system to provide proactive insights.

Skapa implemented a solution that uses historical data to forecast at-risk locate requests and delivers alerts through the client's existing mobile app, enabling one-tap rescheduling. This allowed field teams to proactively adjust schedules and reprioritize resources, turning reactive delays into planned decisions. The result for Center was a more predictive workflow that reduces the risk of rushed work, improves coordination, and supports damage prevention, all with minimal disruption thanks to Skapa's seamless integration and phased rollout.

Center