Case Study: Fortune 50 Company cuts appeals processing time with Skan.ai

US Health Insurance Leader Teams with Skan for Appeals Automation Path

Fortune 50 Company, a U.S. healthcare payer serving more than 150 million people, partnered with Skan.ai to improve its appeals resolution process. The organization needed to streamline a complex, high-volume workflow with multiple entry points and time-sensitive redressals while identifying automation opportunities and removing non-value-added steps.

Skan.ai delivered process analysis and turnaround-time insights across case components, application usage, event switches, and task switches to reveal where automation and integration could improve performance. As a result, Fortune 50 Company identified 37% case processing time reduction, about $11,000 in annual savings per participant, and up to $6.5M in automation-related savings opportunities.