Case Study: Top Healthcare Provider Boosts Pharmacist Productivity with Skan AI

Top Healthcare Provider Boosts Pharmacists' Productivity with Skan

Top Healthcare Provider, a Fortune 100 healthcare payer serving millions of members in the United States, wanted to boost pharmacist productivity by 0.2 cases per hour. The organization also needed visibility into which applications pharmacists were using outside the core system, how much time they spent in them, and how workflows varied across performance groups to identify training, standardization, and automation opportunities.

Skan.ai used its process intelligence insights to analyze screen-level activity, application usage, task switching, and workflow differences across pharmacist segments. Based on these findings, Skan.ai recommended workflow alignment, system consolidation, and targeted training, helping the client improve productivity by 20% and identify more than $10.8 million in potential savings from reduced application switching and optimized licensing.