Case Study: Leading Airline Booking Company achieves faster refund processing with Skan.ai

Skan Revolutionized Claims Refunds for Leading Airline Booking Company

Leading Airline Booking Company, a global travel tech firm, needed to streamline its claims refund process for a team of 100+ process executives. They were spending too much time on each case and needed to understand the root causes of delays and inefficiencies. Skan.ai was brought in to analyze the process and identify where improvements could be made.

Skan.ai performed a deep operational analysis of claims handling, uncovering causes of high turnaround times, rework, and excessive reliance on Google Docs, while also identifying automation opportunities through RPA. As a result, the airline booking company achieved $11 million in annual savings, a 30% improvement in capacity utilization, and a 4% reduction in processing time, along with better productivity, improved first-pass rates, and stronger customer experience.